Welcome to Crystal Springs^®!

I am delighted to have you as one of our valued customers. At Crystal Springs, we're more than great water. With a full offering of preferred bottled water, coffee, tea and water filtration products, we're complete refreshment and convenience. From the first sip to the last drop, our beverage delivery service is designed to simplify your life.

We are absolutely committed to your satisfaction. If there is any way our team can improve your experience, please don't hesitate to reach out to us at 877-819-8664 or customerservice@dsservices.com. We welcome your feedback.

Sincerely,

Dave Muscato, President
DS Services of America, Inc.

Welcome Letter

Select a Question

You have questions? We have answers.

If you have questions about your service or your transition to Crystal Springs^® delivery, please see the list of Frequently Asked Questions. You can scroll down to read them all or click on those that interest you.

What Happens Next?

Effective May 22, 2020, Primo Water on Demand service will no longer be offered; however, you can still enjoy all of the benefits of beverage delivery service. We will continue to deliver the same delicious Primo branded bottled water products, as well as an array of new product and equipment options.

What are the Benefits of Crystal Springs Service?
Flexible Delivery Options: Your account will be transitioned to a scheduled delivery route. You can manage the frequency of your service and the amount of water delivered on a per-order basis by signing up for an online account. If you order water on a consistent basis, our recurring delivery service is just for you. Call our customer care team at 877-819-8664 to set up recurring water delivery service.
Online Account Management: Creating an online account will also allow you to pay your bill, view and print invoices.
MyWater+ App: Use our app to quickly and conveniently communicate with us. You can view and change your upcoming deliveries and search and shop for new products. The My Water+ app is available for iOS and Android devices. You can download the app at the App Store and Google Play.
Same Pricing: Your pricing won't change – you'll pay the same amount for your 5-gallon bottles, and you won't be charged for bottle deposits.
Expanded Beverage Choices: Crystal Springs^® not only offers the refreshing bottled water you love, we also offer many more better-for-you beverage options, including premium and sparkling water, coffee and tea.
Innovative Equipment: Crystal Springs offers a variety of top- and bottom-loading bottled water dispensers as well as the sleek AquaCafé^® – a bottled water cooler and one-cup coffee brewer all-in-one. We also offer water filtration solutions.

Why Use the My Water+ App?

Download the My Water+ app to easily communicate with us about your deliveries. You can view and change your upcoming deliveries and recurring orders, and search and shop for new products. Soon, the app will also give you delivery and billing notifications and let you make payments.

How does delivery
service work?

At this time, Crystal Springs does not offer water-on-demand service. Your account will be transitioned to a scheduled delivery route. You can check your delivery day by setting up an online account or by calling Customer Care at 877-819-8664.

Once you've set up your online account, you can manage the frequency of your service and the amount of water received on a per-order basis. If you order water on a consistent basis, our recurring delivery service is just for you. With our recurring service, you will receive the same amount of water every 2 or 4 weeks. Call our customer care team at 877-819-8664 to set up recurring water delivery.

You can also use the MyWater+ app to communicate with us about your beverage deliveries.

How do I set up my account?

Want to check your delivery schedule, change your order or sign up for paperless billing? The easiest way to manage your account is online. To set up your online account, simply click the Register Account button on your welcome email.

Pay Your Bill

Manage Deliveries

Add or Change Products

How does billing work?

Invoices

Our invoices are aligned with our delivery cycle. You will receive one invoice every 28 days. You will not need to take any action. Your AutoPay payment will be automatically applied.

Paperless Billing

You can also go green and save money by signing up for eInvoice. This will help you avoid the $4 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give our customers time to sign up and avoid this charge.

Am I on AutoPay with your service?

You will continue to enjoy the convenience of AutoPay bill-paying. Your payment information has been transferred to us. You'll receive an email when your invoice is ready for processing, but you won't need to take action - your payment will be automatically applied.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 877-819-8664.

You will not be charged a variable energy surcharge or bottle deposits.

View your scheduled deliveries for the next three months.

Please use the last eight digits when referencing your account.

See your previous balance and payments posted since your last invoice.

See totals for various products and transactions.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 877-819-8664.

Upcoming Delivery Dates – View your scheduled deliveries for the next three months.

Customer Account Number – Use this number when referencing your account.

Promotions – Register online to view our latest monthly promotions.

Summary – See your previous balance and payments posted since your last invoice.

Bottle Deposit – View your bottle deposits and returns. Learn more

This amount is based on the monthly U.S. average on-road diesel price as published by the U.S. Department of Energy. Learn more

Will I have a new delivery person?

As we make this transition, it may be necessary to make changes to current service routes, and you may have a new delivery person. It is our goal to deliver the same level of service excellence you've come to expect.

Will my product choices or pricing change?

Your bottled water brand will not change. We will continue to deliver the Primo branded water you love, along with our Crystal Springs^® brand and an array of other better-for-you beverages including premium and sparkling water, coffee and tea. We also offer innovative equipment – bottled water dispensers and water filtration solutions.

Your pricing will not change – you'll be billed the same amount as before, and you will not be charged for bottle deposits.

Will my product choices or pricing change?

I still need help. What do I do?

We're happy to assist you and answer your questions. You can always speak to your delivery person when he or she stops by, or you can leave a note for your delivery person on your empty bottles. You can also reach us through any of the options below.

Online

877-819-8664

How do I order other beverages and services?

We have many great beverage brands and options for you. In addition to bottled water, we also deliver coffee, tea, water filtration services and more. We serve homes and offices, so selection varies based on your account type.

If you need to stock up or are having a party, it's easy to increase or change your order. Or if you'd like to try something new, we have lots of refreshing choices for you.

Explore what's available for you
Or call us at 877-819-8664.

Customer subject to CA CASH REFUND or applicable state bottle deposits on free and purchased cases.

How do I order other beverages and services?

800-201-6218

You have questions? We have answers.

What Happens Next?

What are the Benefits of Crystal Springs Service?

Why Use the My Water+ App?

How does delivery service work?

How do I set up my account?

How does billing work?

Invoices

Paperless Billing

Am I on AutoPay with your service?

How do I read my invoice?

How do I read my invoice?

Will I have a new delivery person?

Will my product choices or pricing change?

I still need help. What do I do?

How do I order other beverages and services?

How does delivery
service work?