To our loyal customers,
This letter is to inform you of the acquisition of Primo Direct LLC by DS Services.
Serving you over the past 14 years has been our privilege. However, with the changing needs and demands of the industry, we feel the acquisition by DS Services is beneficial for us and our customers.
Customer satisfaction, service and quality have always been our priority. We feel that same commitment is of equal importance to DS Services. They are keen to ensure protection of the close relationships we have formed with our customers by working hard to keep you, the customer, happy.
We are confident of a smooth transition with no interruption of excellent service.
Thank you for your business and your loyalty through the years and the years ahead with the new face of your water service.
Sincerely,

BJ Bodkin
General Manager